• a. The Platform and all content on it, including but not limited to text, copy, themes, designs, illustrations, photographs, artwork, and any other content or materials (“Content”), are owned by us, our licensors, or Content providers and are protected by copyright, trademark, and other applicable laws of the Republic of Indonesia and/or other countries, where applicable.
• b. We do not grant you any rights or licenses. Your use of the Platform shall not be construed as our approval of or grant of any rights or licenses to you.
• c. We reserve the right to discontinue the display of any Content on the Platform at our discretion.
• d. We strictly prohibit any misuse of Content on the Platform, including but not limited to:
  1. 1. Downloading, copying, or using any Content or the Platform for the purpose of competing with the Platform, or for the benefit of another vendor or third party;
  2. 2. Any modification, distribution, dissemination, hosting, publication, uploading, licensing, manipulation, transfer, sale, or creation of derivative works from any Content or Products obtained from the Platform;
  3. 3. Uploading, posting, or disseminating any material containing software viruses or computer code, files, or programs designed to interfere with, destroy, or limit the operation of any computer, or using hardware or software intended to intercept or extract information (including system or personal data) from a website, including but not limited to scraping, data extraction techniques, spider robots, or similar tools; or
  4. 4. Any action that causes or may cause an excessive, unreasonable, or disproportionate load on, or damage that disrupts the performance of, the Platform infrastructure.
• e. The trademarks, logos, and service marks displayed on the Platform are owned by us, our licensors, Content providers, or other parties. You are prohibited from using such trademarks and/or logos for any purpose, including on another website, without prior written permission from us or the relevant third-party owner of the trademark and/or logo.
• f. You are also prohibited from using framing techniques or technology to include any Content on another website and/or otherwise use Content from the Platform, including through “hidden text” techniques, without our prior written permission. Any Content, including software and trademarks related to the Platform, is protected by copyright, trademark/service mark, and other applicable laws and regulations of the Republic of Indonesia and/or other countries, where applicable.

• a. The Platform or any website, application, or other resource that you access through a link from the Platform;
• b. Any action we take or do not take in connection with information or data that you submit to us;
• c. Your membership on the Platform, including but not limited to the suspension or termination of your membership;
• d. Any Product available on or purchased through the Platform, including any loss, damage, and/or injury arising from the use of such Product;
• e. Any delay and/or inability to use the Platform, information, or any Product offered on the Platform;
• f. Any modification, infringement, or removal of Content from the Platform;
• g. Any negligence or loss arising from a Member’s personal actions;
• h. Product quality;
• i. Product delivery;
• j. Infringement of Intellectual Property Rights;
• k. Disputes between users or Members;
• l. Defamation of another party;
• m. Any misuse of a Product that has been purchased;
• n. Viruses or other malicious software (bots, scripts, automation tools) resulting from accessing or connecting to the Platform;
• o. Any interruption, bug, error, or inaccuracy in the Platform; or
• p. Hacking by a third party of a user account or the Platform.

• a. If you do not yet have an account and/or are not registered as a Member, you will automatically be registered as a Member so that you can access and use your MAPCLUB Points.
• b. We reserve the right to terminate the Program at any time for any reason.
• c. Membership is available to individuals only and is not available to companies, charities, partnerships, or other entities.
• d. The Program is available to any person who is at least 17 (seventeen) years old.
• e. We reserve the right to suspend or terminate your membership in the Program if:
  1. 1. You breach these Terms and Conditions;
  2. 2. You do not use your Program card and/or account for a period of 24 months;
  3. 3. You provide incomplete, inaccurate, false, or fictitious personal information; and
  4. 4. You engage in fraudulent or unlawful conduct against us.
• f. The card remains our property and will automatically be deactivated if the Program, membership, or Member account ends.
• g. A Member may hold several types of cards issued by MAPCLUB partners, but all cards will be registered under one (1) Member ID.
• h. If a Member does not use their card for 24 months, the membership will be deemed inactive and all accumulated MAPCLUB Points will expire.
• i. If we cancel or terminate a membership for any reason, all MAPCLUB Points held by the Member will expire.
• j. A lost or damaged physical card must be reported to us immediately and, at your request, MAPCLUB may issue a digital card.
• k. Members are prohibited from reproducing the card. Reproduction of a card may result in legal action and sanctions, including termination of membership and forfeiture of all accumulated MAPCLUB Points.
• l. Members are fully responsible for their membership information and the security of their Program card.
• m. Members must promptly notify us of any changes to personal information such as name, address, telephone number, and email address by contacting Customer Service at 1500-627 or by email at hello@mapclub.com.

MAPCLUB Level is a membership status obtained through transactions and calculated based on the Member’s accumulated spending over the preceding 12 months. MAPCLUB Level benefits are valid for 12 months from the date the latest Level status is obtained.

The Member’s accumulated spending is categorized into four Levels:

• a. Members must provide the cashier with an active mobile phone number registered in the Program before completing a purchase transaction in order to earn MAPCLUB Points.
• b. Members must present the digital card in the MAPCLUB application to the cashier before completing a purchase transaction in order to redeem MAPCLUB Points.
• c. Members will earn MAPCLUB Points in an amount determined from time to time for each purchase made at a Store. MAPCLUB Points are calculated based on the net price excluding taxes and service charges.
• d. MAPCLUB Points will be credited to the Member’s account no later than two (2) business days after the purchase transaction is completed.
• e. MAPCLUB Points will not be awarded for purchases made using vouchers.

• a. Members must log in to the Platform using an active mobile phone number/email address registered in the Program before completing a purchase transaction in order to earn MAPCLUB Points.
• b. Members will earn MAPCLUB Points for each purchase made on the Platform in an amount determined from time to time in accordance with the applicable Program policy. MAPCLUB Points are calculated based on the net price excluding taxes and delivery charges.
• c. MAPCLUB Points will be credited to the Member’s account no later than two (2) business days after the Product is received, provided there is no return or refund process.
• d. MAPCLUB Points will not be awarded for purchases made using vouchers and/or for certain Products.

• a. MAPCLUB Points cannot be used for purchases made using vouchers.
• b. MAPCLUB Points cannot be exchanged for cash and are non-transferable.
• c. MAPCLUB Points held by more than one Member cannot be combined to pay for a single transaction.
• d. Once redeemed, MAPCLUB Points will be deducted immediately from the Member’s account.
• e. If MAPCLUB Points are deducted in error by us, we will return the incorrectly deducted MAPCLUB Points to the Member’s account.

• a. Members who hold MAPCLUB Points may transfer Points to another Member as a gift. The transfer is made by redeeming a specified number of Points for a gift and entering the recipient’s mobile phone number as the recipient of the Gift Points.
• b. A Points recipient who is not yet a MAPCLUB Member will automatically be registered with MAPCLUB using the mobile phone number entered by the sender, so that the recipient can view and use the received Points through the MAPCLUB application.
• c. The sender is fully responsible for the accuracy of the recipient mobile phone number entered for Gift Points. MAPCLUB is not responsible for errors made by the sender when entering such information.
• d. The validity period of the Points received will follow the original expiry period of the Points from the original owner.
• e. Any administrative fee charged represents an operational processing fee and may change from time to time without prior notice.
• f. MAPCLUB reserves the right to cancel the transfer of Gift Points if any misuse or violation of applicable rules is identified.

• a. When purchasing a Product, you agree that you have read, understood, and accepted all information/descriptions relating to Product Images and Information as referred to in these Terms and Conditions.
• b. You understand and agree that if there are any issues in fulfilling an order, including but not limited to Product availability, we reserve the right to cancel your order, and we will refund the purchase price of the relevant Product.
• c. Payment must be made promptly after checkout (no later than 1 x 12 hours for virtual account transfers). If payment is not made within the applicable time limit, we reserve the right to cancel the transaction. You will not be entitled to submit a claim or demand in connection with such cancellation.
• d. You understand and agree that any delay in payment processing and/or additional fees that may arise due to differences in the bank you use to pay for a Product are your responsibility.
• e. We may issue a refund of your payment in the following circumstances:
  1. i. Overpayment for a Product;
  2. ii. A Product delivery issue where the Product has been dispatched by the Store but is not received by the buyer;
  3. iii. The Store is unable to fulfill the order because the Product is unavailable or out of stock, there is a change in delivery charges, and/or for other reasons;
  4. iv. The Store does not dispatch the Product to you within the specified time limit; or
  5. v. You request a refund due to an error in Product delivery, resulting in the Product received being different from the Product ordered.
• f. If a refund is processed, the refund method will be adjusted to the payment method you used.
• g. You agree not to disclose or provide proof of payment and/or payment data to any party other than MAPCLUB. Any loss arising from your disclosure or provision of proof of payment and/or payment data to another party will be entirely your own responsibility.

• a. Protection benefits include:
  1. i. Compensation of up to the Product purchase price.
  2. ii. A faster digital claims process through mobile access.
• b. Coverage under Delivery Insurance and Product Damage Insurance includes:
  1. i. Accidental physical damage during delivery, such as being dropped or exposed to liquid, causing the Product to stop functioning.
  2. ii. Loss due to robbery during delivery, evidenced by material damage or bodily injury sustained by the courier.
  3. iii. Accidental physical damage during the policy period.
  4. iv. Loss due to robbery during the policy period.
• c. Terms & Conditions:
  1. i. The buyer must record an unboxing video when opening the package. The unboxing video is required when submitting a protection claim, if any.
  2. ii. The buyer must inspect the condition of the Product upon receipt of the package.
  3. iii. If the Product is damaged, the buyer may contact MAPCLUB Customer Service.
  4. iv. Shipping costs for warranty claims outside Jabodetabek, Bandung, and Surabaya are borne by the buyer.
  5. v. The maximum protection amount is up to the Product price for loss, damage, or theft resulting from an accident involving a Product purchased from MAPCLUB during delivery and throughout the policy period, provided that the Product is insured under Delivery Insurance and Product Damage Insurance.
  6. vi. The policy Certificate of Insurance (e-Certificate) will be sent to the buyer’s email address registered with MAPCLUB. Please ensure that the email address is correct and active.
  7. vii. For further information or questions regarding Delivery Insurance and Product Damage Insurance, please contact the insurer using the contact details stated in the e-Certificate.

Terms and Conditions:

• a) Protect gadget and electronic Products purchased through MAPCLUB with Gadget & Electronic Protection.
• b) Protection benefit: covers gadgets and electronic Products against physical damage caused by incidents such as being dropped, crushed, thrown, or exposed to or submerged in water.
• c) Protection will automatically be cancelled if the purchased Product is returned to the seller (MAPCLUB).
• d) The policy Certificate of Insurance (e-Certificate) will be sent to the email address registered with MAPCLUB. Please ensure that the email address is correct and active.
• e) If a Product exchange causes the Product description stated in the policy Certificate of Insurance (e-Certificate) to differ from the Product received, the user must contact the insurance service provider partner to have the Certificate of Insurance (e-Certificate) corrected.
• f) The granting of any cashback is at the sole right and discretion of insurance service provider and its affiliates and cannot be disputed.
• g) Further information and insurance customer service contact details are available in the e-Certificate.

“Lifestyle Protection” provides personal accident protection benefits for MAPCLUB Members who purchase an insurance policy, in cooperation with PT Equity Life Indonesia.

1. a) Accidental death benefit of IDR 20,000,000.
2. b) Permanent total/partial disability benefit due to an accident of IDR 20,000,000.
3. c) Reimbursement of hospital treatment costs due to an accident of IDR 2,000,000.

Protection Coverage:

The insured person dies as a result of an accident occurring during the protection period.

Terms and Conditions:

• a. Protection registration for the insured is only available to registered MAPCLUB customers or Members who have completed a transaction. Protection cannot be registered for a person who is not a MAPCLUB customer or Member.
• b. The eligible age for the insured is 17 to 59 years, in accordance with MAPCLUB membership requirements. If you are under 17 years old, you must use our Platform with the involvement and supervision of a parent or guardian.
• c. The protection period is 30 days from the date the transaction status is marked “Completed”.
• d. Each insured person may hold a maximum of three (3) memberships/Insurance Certificates during the same or overlapping period.
• e. Each MAPCLUB Member who purchases protection will receive proof of membership and policy activation through an e-Certificate sent to the email address registered in the MAPCLUB account when the transaction status is marked “Completed”.
• f. Protection that has been paid for by the customer or insured person cannot be cancelled or refunded.
• g. All claim terms and claim decisions are determined by the insurer, PT Equity Life Indonesia.
• h. The protection cannot be extended and is valid only for 30 days from the date the transaction status is marked “Completed”, as stated in the proof of membership. Customers may purchase protection again by completing a new transaction.
• i. For further information and the claims process for this protection policy, please contact Equity Life Indonesia through:
  1. 1. Telephone: 1500-079
  2. 2. WhatsApp: +62 817-2330-777
  3. 3. Email: contact.center@equity.id

The BNI MAPCLUB Card is a co-branded credit card between PT MAPCLUB Digital Asia (“MAPCLUB”) and PT Bank Negara Indonesia (Persero), Tbk. (“BNI”), supported by the Visa network.

These terms and conditions form part of the MAPCLUB Website/Application Terms and Conditions and govern the application for and use of the BNI MAPCLUB Card. They constitute an agreement between you, us, and BNI. Please read these terms and conditions carefully and thoroughly. By applying for and/or using the BNI MAPCLUB Card, you acknowledge that you have read, understood, accepted, agreed to, and will be bound by all applicable terms, and you provide your consent to such terms on an irrevocable basis.

You consent to MAPCLUB, where necessary, obtaining, collecting, processing, analyzing, displaying, transmitting, accessing, storing, adjusting, deleting, managing, and/or using your personal data as required for the BNI MAPCLUB Card application process with BNI and for registering you as a MAPCLUB Member if you are not already registered. Without your consent, we will not publish or disclose information that we know or obtain, except where required by law and in accordance with applicable laws and regulations in Indonesia. Please refer to our Privacy Policy for further details.

By submitting an application for a BNI MAPCLUB Card, you hereby represent and agree that you will:

1. 1. Follow the BNI MAPCLUB Card application process in accordance with the systems and terms applicable at MAPCLUB and BNI. Further details are available in the BNI MAPCLUB Card Guide.
2. 2. Comply with all requirements established by MAPCLUB and BNI when applying for and using the BNI MAPCLUB Card.
3. 3. Provide complete, valid, and accurate data, information, and documents.
4. 4. Authorize and consent to MAPCLUB and/or BNI taking any actions necessary to process the application and issue the BNI MAPCLUB Card.
5. 5. Understand and agree that any loss arising from your negligence, including but not limited to account misuse, claims, formal legal notices, lawsuits, demands, and/or other actions brought by a third party, is not the responsibility of MAPCLUB. You agree to release MAPCLUB from any loss and/or legal claim that you may suffer as a result thereof.
6. 6. These terms and conditions may be amended and/or updated from time to time. We recommend that you read and review these Terms and Conditions periodically.

Welcome Reward

Bonus:

• • Bonus of 200,000 MAPCLUB Points for the first transaction of IDR 1,000,000 within 30 calendar days after the BNI MAPCLUB Card is approved;
• • Bonus of 500,000 MAPCLUB Points for cumulative transactions of IDR 5,000,000 within 30 calendar days after the BNI MAPCLUB Card is approved; or
• • Bonus of 1,000,000 MAPCLUB Points for cumulative transactions of IDR 10,000,000 within 30 calendar days after the BNI MAPCLUB Card is approved.

The Bonus applies to online transactions made through the MAPCLUB Website/Application.

Cashback:

• • Cashback of 100,000 MAPCLUB Points for the first transaction on the MAPCLUB online Platform within 30 calendar days after the BNI MAPCLUB Card is approved, with a minimum transaction value of IDR 1,000,000.

Extra Benefit

• • Extra 1X MAPCLUB Points for purchases at participating offline and online stores (Platform) that cooperate with MAPCLUB. The amount of extra MAPCLUB Points awarded is calculated in accordance with the MAPCLUB Points calculation agreed between MAPCLUB and each participating store, subject to a maximum of 125,000 MAPCLUB Points per transaction.
• • 30 MAPCLUB Points for every IDR 10,000 spent on online transactions outside MAPCLUB, subject to a maximum of 100,000 MAPCLUB Points per transaction.
• • 10 MAPCLUB Points for every IDR 10,000 spent on retail transactions, subject to a maximum of 50,000 MAPCLUB Points per transaction.
• • No annual fee for the BNI MAPCLUB Card for two (2) years from the date the card is issued: the first year without conditions, and the second year subject to at least one (1) transaction using the BNI MAPCLUB Card.
• • Free Shipping in accordance with the applicable terms and conditions.

Eligible Smartphone Trade-In Criteria:

The old device must be functioning normally, including the screen, buttons, and charging port.

• The device IMEI must match the registered model.
• The device must not be locked to an account such as Google, Mi Account, or iCloud.
• The cellular network and Wi-Fi must function properly. The transaction will automatically fail if the cellular network and Wi-Fi on the old device cannot be detected.
• For tablets, only cellular-enabled tablets are accepted; Wi-Fi-only tablets are not accepted.
• Severe damage, such as a heavily cracked screen, may reduce the trade-in value or make the device ineligible for Trade-In.
• Old devices that are completely non-functional are currently not accepted.
• Old Android devices without Google services are currently not accepted.
• For Fold and Flip models, the device must be able to open fully. If the device powers off when it is half-open or partially folded, the Trade-In process cannot continue.
• For devices equipped with a Stylus Pen, the buyer must also provide the Stylus Pen at the time of Trade-In, and the Stylus Pen must be compatible and function properly.
• The buyer must answer the survey objectively and accurately based on the actual condition of the old device. The Trade-In Partner may cancel the transaction if the old device handed over to the courier does not match the declared condition.

Assessment & Replacement Process:

• The initial estimated trade-in value is determined online through MAPCLUB by completing a survey based on the actual condition of the old device to be traded in.
• The buyer must answer the survey objectively and accurately based on the actual condition of the old device.
• The trade-in value displayed on the Platform is an estimated value of the old device.
• The initial estimated value is applied as a discount on the MAPCLUB payment page.
• The final value is determined after a physical inspection of the device by the logistics partner at the time of exchange or at the partner outlet.
• The user must pay the difference (top-up) if the final value is lower than the initial estimated value stated in the survey at the beginning of the transaction.
• If the user does not agree to pay the difference in the value of the old device, the Trade-In Partner, through MAPCLUB, may cancel the Trade-In transaction.

Data Security:

• MAPCLUB and the Trade-In Partner are not responsible for any loss of data following a factory reset, removal of the SIM card, or any claims relating to data stored on the customer’s mobile phone, including personal data, SMS messages, photographs, music, videos, and other data.
• The Member or buyer agrees and voluntarily grants MAPCLUB full authority to provide, forward, transfer, and disclose relevant information and/or personal data to the Trade-In Partner, limited to the Member’s name, telephone number, and address, solely for the implementation of the Trade-In Program.
• By using the Trade-In feature, the Member/buyer authorizes MAPCLUB to store their information and/or data relating to the use of the Trade-In feature in MAPCLUB’s systems.

Delivery and Exchange:

• The Member/buyer must delete personal data and restore the device to factory settings before handing over the old device to the MAPCLUB Trade-In Partner.
• When exchanging the old device, the buyer must present a valid Indonesian identity card (KTP) to the courier handling the Trade-In as valid evidence of the handover of the old device and receipt of the new device.
• The buyer agrees that the Trade-In Partner may cancel the Trade-In transaction if the old device does not comply with the terms and conditions stated above.
• The buyer must accept the new electronic device delivered by the Trade-In Partner. If the new electronic device has a manufacturing defect or other damage not caused by the buyer or the Trade-In Partner, the buyer may submit a complaint directly to Customer Service through the application.
• The buyer cannot cancel a Trade-In transaction once it has been declared successfully completed upon handover of the old device.

Cancellation:

• A Member or buyer cannot cancel a Trade-In transaction through MAPCLUB.
• The buyer agrees that a cancellation fee will apply if a condition is identified that does not comply with the terms and conditions stated above.
• The cancellation fee will be deducted directly from the payment made by the buyer. The fee is determined by the Trade-In Partner and may be tiered based on the value of the new Product purchased by the user.

• a. MAP & SOGO Gift Vouchers;
• b. Underwear, including bras, women’s underwear and corsets, men’s underwear, and men’s shorts;
• c. All Products in the jewelry/accessories category, including bracelets, earrings, charms, rings, necklaces, and brooches;
• d. Beauty Products, including cosmetics and perfumery;
• e. Other Products and brands that are subject to specific terms and conditions clearly stated in the Product description; and
• f. COD is also unavailable for purchases exceeding IDR 2,000,000 and in certain areas.